How quickly does Settl respond to inquiries?

Settl responds to all inquiries within 24 hours on business days.

How do I get help with my Settl application?

Email hello@settlhome.com or use the contact form on this page. Include your application reference for faster support.

Yes. Landlords can reach out for help verifying tenants, setting up a free landlord dashboard, or partnership inquiries.

Settl provides support via email and the online contact form. Most requests are resolved within one business day.

Support

Have a question about your application, want to partner with us, or just want to say hello? We'd love to hear from you.

Real humans, real responses — no chatbots, no automated replies · Average response time: under 24 hours

We typically respond within one business day.

Phone

Office

New York City, NY
New York, NY 10007

Hours

Mon–Fri: 9:00 AM – 6:00 PM ET
Sat–Sun: Closed

Interested in using Settl to verify your tenants? Visit our landlord page to get started for free.

Payment issue? Email [email protected] with “Urgent” in the subject. We prioritize payment-related requests.

Before you reach out

Where is my score?

Check your email or visit /apply/lookup to resend your link.

Is there anything you can do if I have an issue?

If Settl fails to deliver your verified report due to a technical error on our end, email [email protected] and we will make it right.

Is my data safe?

Yes. AES-256 encryption, no data sold, ever.

Current avg. response time: < 4 hours · Weekends & holidays may take up to 24h